Identifying and Resolving Problems
Things do not always go according to plan. When a backup or restoration fails, we investigate the root cause and resolve the problem as quickly as feasible. It doesn't matter if we have to engage with the software vendor to remedy the issue.
We justify all charges and document the issue and solutions by the requirements.
Response Times of 10 Minutes
The average time it takes us to respond to a ticket is ten minutes.
We promise a response time of one hour.
We immediately assign your recovery request and determine the most
efficient method of restoration.
Recovering Data
You must be able to retrieve your data when you need it! Otherwise, backing up makes no sense. When primary data fails, it can be due to a variety of factors including hardware or software failure, data corruption, or a human-caused incident.
Whether you need to restore the entire system, a folder, or a single file from backups due to XYZ, we can help. We won't stop until your operations are back on track.
Availability of Support
Only difficult moments reveal your level of responsibility! We guarantee that we will be there when you need us. From Monday through Sunday, we are available for 16 hours.
For important, business-impacting situations, we promise a response time of fewer than 60 minutes. For instant assistance, you may contact us via MS Teams or Slack.